Hassle Free 30-Day Money Back Guarantee | Veronica InfoTech
All payments to Veronica InfoTech are non refundable (unless covered by 30 day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in Veronica InfoTech discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and re-connection fees to restore the desired service.
We are confident that you’ll be pleased with the Veronica InfoTech performance and support, however for your peace of mind we offer a no-quibble 30 day Money Back Guarantee on all web hosting plans. We take pride in our business so we’ll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the name servers in the client area.
Veronica InfoTech Guarantees?
Our 30-day unconditional money-back guarantee proves how reliable we are. If you think our services are not worth for what you pay, do not hesitate as we will refund you immediately with no issues what so ever
All refunds will be made within 72 hours of receipt of cancellation – no questions asked! Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, SSL Certificate, dedicated servers, virtual private servers and overage fees. Any accounts terminated by Veronica InfoTech for violating our Terms Of Service do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be refunded.
To receive a refund, simply submit a help ticket to the Billing Department with the title Refund along with your;
- Full name with surname
- Domain Name
- cPanel / Plesk username and password
- Transaction Details
Refund in the event of Network or Server outage…
In the event that there is no Web Site Availability, Veronica InfoTech will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:
Web Site Unavailability Credit:
- 89.9% or below = 100%
- 29.9% to 89.9% = 50%
- 89.9% to 94.9% = 25%
In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no Web Site Availability. You must request credit by sending an electronic mail message Click Here to Raised Request for security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Veronica InfoTech. Credits will usually be applied within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.
Credits shall not be provided to you in the event that you have no Web Site Availability resulting from:
- Scheduled maintenance,
- Your behavior or the performance or failure of your equipment, facilities or applications, or
- Circumstances beyond Veronica InfoTech reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.
There might come a time when you cannot access your website or any other service. This is not necessarily due to Veronica InfoTech. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Veronica InfoTech, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the up-time of our service, and not any one client’s experience.